Privacy policy
Last updated: September 2026
Natural Bods respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Natural Bods collects, uses, stores and protects personal information when you visit or purchase from our website, www.naturalbods.com, contact us, subscribe to our newsletter, or interact with us through social media.
1. Information We Collect
When you interact with Natural Bods, we may collect information such as:
-Your name
-Email address
-Phone number, if you provide one
-Billing and delivery address
-Order and purchase details
-Information you provide when contacting us
-Information you provide when subscribing to our newsletter
-Information relating to your interactions with our website and marketing
-Technical information such as your IP address, browser type, device information and pages visited
We only collect information that is reasonably necessary for our business activities and as permitted or required by law.
2. How We Collect Your Information
We may collect personal information when you:
-Place an order through our Shopify store
-Subscribe to our newsletter
-Contact us by email or through our website
-Contact or interact with us through Instagram or other social media
-Participate in a promotion or competition
-Browse or interact with our website
Some information may also be collected automatically through cookies, pixels and similar technologies.
3. How We Use Your Information
We may use your personal information to:
-Process and fulfil your orders
-Process payments
-Arrange delivery of your purchases
-Communicate with you about your order
-Provide customer service
-Process returns, refunds and exchanges
-Respond to enquiries
-Send newsletters, offers and other marketing communications where you have subscribed or where otherwise permitted by law
-Understand how customers use our website
-Improve our website, products and customer experience
-Measure and improve the effectiveness of our advertising and marketing
-Maintain website security
-Prevent or investigate fraud or misuse
-Meet our legal, accounting and regulatory obligations
4. Shopify
Our online store is hosted and operated using Shopify.
Shopify provides the ecommerce platform through which we sell our products, manage orders and customer information, and operate our online store.
Shopify may collect and process personal information in connection with the operation of our store. Shopify's handling of personal information is also subject to its own privacy policies.
You can learn more about how Shopify handles personal information through the Shopify Privacy Center.
5. Payments
We use Shopify Payments to process payments made through our website.
Payment information is processed through Shopify's payment systems. Natural Bods does not generally have access to or store your complete credit or debit card details.
Payment providers may collect and process information necessary to securely process your transaction, prevent fraud and comply with legal requirements.
6. Shipping and Delivery
To fulfil your order, we may provide relevant information such as your name, delivery address and contact details to shipping and delivery providers.
This information is used to deliver your order and, where applicable, provide tracking and delivery updates.
7. Newsletter and Marketing
If you choose to subscribe to the Natural Bods newsletter, we may collect and use your name and email address to send you:
-New product information
-Special offers
-Promotions
-Natural Bods news and updates
-Other marketing communications
You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us directly.
8. Instagram and Meta
Natural Bods may use Instagram and other Meta platforms to communicate with customers, promote our products and advertise our business.
If you interact with Natural Bods through Instagram, Meta may collect and process information about your interaction in accordance with Meta's own privacy policies.
We may also use Meta's advertising or tracking technologies on our website where enabled, such as the Meta Pixel, to understand website activity, measure advertising performance and show relevant Natural Bods advertising.
9. Google Services
We may use Google services such as Google Analytics and Google Ads to understand how visitors use our website, measure advertising performance and improve our marketing.
These services may use cookies and similar technologies to collect information about website visits and interactions.
Google handles information collected through its services in accordance with its own privacy policies and terms.
10. Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies to:
-Keep our website functioning correctly
-Remember preferences
-Understand website traffic
-Analyse how visitors use our website
-Measure marketing and advertising effectiveness
-Improve your shopping experience
You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
11. Sharing Your Information
We may disclose personal information where reasonably necessary to operate our business, including to:
-Shopify
-Shopify Payments
-Shipping and delivery providers
-Newsletter and email marketing providers
-Google and its relevant services
-Meta and its relevant services
-Website, technology and analytics providers
-Professional advisers
-Government agencies, regulators or law enforcement where required or authorised by law
We do not sell your personal information to third parties.
12. Overseas Disclosure
Some of the service providers we use, including Shopify, Google, Meta and other technology providers, may store or process information outside Australia.
Where applicable, we take reasonable steps to ensure that personal information is handled appropriately and securely.
13. Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
14. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and financial records, resolving disputes and meeting legal obligations.
When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.
15. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing your request.
16. Privacy Complaints
If you have a concern about how Natural Bods has handled your personal information, please contact us first so that we can investigate and respond to your concern.
Email: [your email address]
We will endeavour to respond within a reasonable timeframe.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
17. Third-Party Links
Our website and social media pages may contain links to websites or services operated by third parties.
Natural Bods is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies when you visit their websites or use their services.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.
The latest version will be published on this page with the updated date shown above.
19. Contact Us
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us:
Natural Bods
Email: hello@naturalbods.com.au
ABN: 17788360671