Refund policy

At Natural Bods, we want you to be happy with your purchase. If you have any concerns about your order, please contact us and we'll do our best to help.

Change-of-Mind Returns

We accept returns for eligible products if you change your mind, provided:

You contact us within 30 days of receiving your order.

The product is unused, unopened and in its original condition and packaging.

The product is in a condition that allows it to be resold.

Customers are responsible for the cost of return postage for change-of-mind returns. We recommend using a tracked postage service, as Natural Bods cannot be responsible for items lost or damaged while being returned.

Once your return has been received and inspected, we will process your refund to the original payment method.

Original shipping costs are not refundable for change-of-mind returns.

Hygiene-Sensitive Products

For health and hygiene reasons, we do not accept change-of-mind returns for products that have been opened or used and are intended to come into contact with the mouth or body.

This includes products such as drink bottles, tongue scrapers, body brushes and similar personal-use products.

Unopened and unused products may be eligible for a change-of-mind return in accordance with the conditions above.

Faulty, Damaged or Incorrect Products

If your product arrives damaged, is faulty, does not match its description, or you have received the wrong product, please contact us as soon as possible.

Please provide your order details and, where appropriate, photographs of the product and packaging so we can assess the issue and arrange an appropriate remedy.

Your rights under the Australian Consumer Law are not affected by this Returns & Refunds Policy. Where a product has a problem covered by the Australian Consumer Law, we will provide the remedy required by law, which may include a repair, replacement or refund depending on the circumstances.

We will cover reasonable return postage costs where a product is returned because it is faulty, damaged or incorrectly supplied.

How to Request a Return

To request a return, please contact us with:

-Your order number

-The product you wish to return

-The reason for the return

-Any relevant photographs, if applicable

Please wait for confirmation from Natural Bods before sending a return.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Please allow reasonable processing time for your refund to appear in your account after it has been approved.

Contact Us

If you're unsure whether your item is eligible for a return, please contact us before sending it back. We're happy to help.