Terms of service
Last updated: September 2026
Welcome to Natural Bods. By accessing or using our website and purchasing products from us, you agree to these Terms & Conditions.
Please read them carefully before placing an order.
1. About Natural Bods
Natural Bods is an Australian online retailer offering thoughtfully selected products for everyday wellbeing.
Business name: Natural Bods
ABN: 17788360671
Email: hello@naturalbods.com.au
Website: www.naturalbods.com.au
2. Using Our Website
You agree to use the Natural Bods website for lawful purposes and in a way that does not interfere with the operation, security or availability of the website.
We may update, change or remove website content, products or features from time to time.
We aim to ensure that information on our website is accurate and current. However, minor differences in product appearance, packaging, colour or presentation may occur.
3. Products
We make reasonable efforts to ensure that product descriptions, images and information displayed on our website are accurate.
Product images are provided for illustration and may vary slightly from the actual product due to lighting, photography, screen settings or manufacturing variations.
Where products are supplied by third-party manufacturers or brands, the product name, branding and packaging may be those of the original manufacturer.
4. Product Information and Claims
Information provided on the Natural Bods website is intended to describe our products and their features.
Unless expressly stated otherwise, information about our products is not intended to constitute medical, health or professional advice.
Products should be used in accordance with any instructions or care information supplied with the product.
5. Pricing
All prices displayed on our website are in Australian dollars (AUD) and include GST where applicable.
We reserve the right to change prices at any time. Any price change will not affect an order that has already been accepted and paid for.
We aim to ensure that all pricing is accurate. If an obvious pricing error occurs, we may contact you before processing the order to confirm whether you wish to proceed at the correct price.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the products selected.
After placing an order, you will receive an order confirmation email acknowledging that we have received your order.
An order is not necessarily accepted until we have confirmed the order and/or dispatched the products.
We reserve the right to cancel an order in circumstances including:
-A product becoming unavailable
-An obvious pricing or product description error
-Suspected fraudulent or unauthorised activity
-Circumstances where we are unable to fulfil the order
If we cancel an order after payment has been received, we will provide a refund for the amount paid.
7. Payment
Payments are processed securely through the payment methods available at checkout, including Shopify Payments.
We do not generally have access to or store your complete credit or debit card details.
By placing an order, you confirm that you are authorised to use the payment method provided.
8. Shipping
We currently ship within Australia.
Shipping costs and available delivery options are displayed at checkout.
Estimated delivery timeframes are provided as a guide only and may vary due to circumstances outside our control, including postal delays, public holidays and other disruptions.
For further information, please see our Shipping & Delivery Policy.
9. Returns and Refunds
Our Returns & Refunds Policy explains when products may be returned and how refunds are handled.
For change-of-mind returns, products must meet the eligibility requirements set out in that policy.
Nothing in our Returns & Refunds Policy or these Terms & Conditions limits or excludes your rights under the Australian Consumer Law.
10. Faulty or Incorrect Products
If a product is faulty, damaged, unsafe, does not match its description or is otherwise covered by the Australian Consumer Law, please contact us.
Depending on the circumstances and your rights under the Australian Consumer Law, you may be entitled to a repair, replacement or refund.
We will not ask you to give up any rights you have under the Australian Consumer Law.
11. Promotions and Discount Codes
From time to time, Natural Bods may offer promotions, discounts or promotional codes.
Unless otherwise stated:
-Promotional codes must be entered at checkout.
-Only one promotional code may be used per order.
-Promotional offers cannot be exchanged for cash.
-Promotions may have additional terms or expiry dates.
-We reserve the right to withdraw or modify a promotion where permitted by law.
Any specific terms applying to a promotion will be displayed when the promotion is offered.
12. Intellectual Property
The content of the Natural Bods website, including text, graphics, logos, photographs, designs and other material, is owned by or licensed to Natural Bods unless otherwise stated.
You may not reproduce, copy, modify, distribute or use our website content for commercial purposes without our written permission.
Product names, logos and branding belonging to third-party manufacturers remain the property of their respective owners.
13. Links to Other Websites
Our website may contain links to third-party websites, including manufacturers, social media platforms or other services.
These links are provided for convenience. Natural Bods is not responsible for the content, availability or privacy practices of third-party websites.
14. Website Availability
We aim to keep our website available and functioning correctly, but we cannot guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or circumstances beyond our reasonable control.
15. Limitation of Liability
To the extent permitted by law, Natural Bods is not responsible for losses arising from your use of our website that are not reasonably foreseeable or that are outside our reasonable control.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded, including rights and remedies available to consumers under the Australian Consumer Law.
16. Australian Consumer Law
Nothing in these Terms & Conditions is intended to exclude, restrict or modify your rights under the Australian Consumer Law.
Our products come with consumer guarantees that cannot be excluded under Australian law.
Where a product does not meet a consumer guarantee, we will provide the remedy required by law.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, products, website or legal requirements.
The latest version will be published on this page and will apply from the date it is posted.
18. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia, and applicable Australian law.
19. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Natural Bods
Email: hello@naturalbods.com.au
ABN: 17788360671